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How 1111but Handles Your Personal Information

Your account data — including the payment details you use with bKash, Nagad, and Rocket — is collected only for the purposes we spell out below.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device data clarityYour right to request changesBangladesh-region eligibility noted

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HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies, and Account Security

We apply encryption across all data in transit between your device and our servers, which means the session you run on a mobile browser in Dhaka carries the same protection as a desktop session anywhere else. Cookies on 1111but are used for session continuity and analytics — not for building advertising profiles. Your account wallet details, including any bKash or Nagad reference numbers stored against your profile, sit behind access controls that restrict visibility to authorised internal roles only.

Encrypted Data in Transit

All data exchanged between your browser or app and our servers is encrypted. This covers login credentials, account wallet details, and payment confirmation messages from bKash, Nagad, and Rocket.

Cookie Controls You Own

Cookies used for analytics and session continuity can be managed through your browser settings at any time. Withdrawing cookie consent does not affect your ability to log in or access your account wallet.

Data Retention Limits

We do not hold personal data longer than necessary. Transaction records tied to local payment methods follow applicable financial record-keeping periods; account data is reviewed when an account is closed.

Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask us to delete data where no legal obligation requires us to keep it. Contact support to start that process.

What We Collect and Why We Collect It

1111but Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on 1111but, we collect the information you provide directly — your name, contact details, and the mobile wallet identifiers linked to bKash, Nagad, or Rocket deposits and withdrawals. We also collect technical data: your device type, browser, IP address, and session

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activity. This data lets us verify your identity, process transactions, and keep your account secure. We do not sell your personal data to third parties. Payment-specific data — such as the bKash number or Nagad account reference used for a deposit — is stored only as
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long as it is needed for transaction records and dispute resolution. Where our payment processors handle wallet data directly, they operate under their own privacy commitments, and we only receive confirmation of a completed transfer, not your full wallet credentials. If you access 1111but from Bangladesh
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or any other eligible region, local data-protection law may grant you additional rights. We rely on legitimate interest and contractual necessity as our legal bases for processing account and transaction data. Analytics data collected through cookies is processed on the basis of consent, which you can
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withdraw at any time through your browser settings. Retention periods vary by data type: login records are held for a standard operational period, while transaction data tied to bKash, Nagad, or Rocket payments follows the period required for financial record-keeping under applicable rules.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you want to access, correct, or delete personal data we hold on your account — including payment references linked to bKash, Nagad, or Rocket — our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can locate your records quickly. Response times depend on the complexity of the request, but we aim to acknowledge every query promptly.

Email Privacy Request Send a written request to our support email address. Include your account username and the specific data you want to access, correct, or remove from our records.

Live Chat Support Open the live chat window from your account dashboard and tell the agent you have a privacy-related question. They will escalate it to the right team on your behalf.

Account Help Form Submit a request through the in-account help form, selecting the privacy category. This logs your request formally and generates a reference number for follow-up.

Frequently Asked Questions About Our Privacy Policy

These are the questions we hear most often about how 1111but collects and manages personal data. If your question is not covered here, the support channels in the section above are the fastest route to a direct answer.

We collect your name, contact details, device information, and the payment identifiers you link to your account — such as a bKash or Nagad number used for deposits. We collect only what is needed to operate your account and process transactions.

We share payment reference data only with the payment processors that handle your transactions. We do not sell wallet data. Processors receive only what is needed to complete or verify a transfer and operate under their own data commitments.

Retention periods depend on the data type. Transaction records, including those linked to Rocket or Nagad payments, follow applicable financial record-keeping periods. Non-transactional account data is reviewed for deletion once an account is formally closed.

Yes. Submit a request through live chat or the in-account help form, selecting the privacy category. Include your username so we can locate your records. We will acknowledge your request and work through it in order.

We use cookies for session continuity and anonymous analytics — not to build advertising profiles. You can adjust cookie settings through your browser at any time. Changing cookie preferences does not lock you out of your account or affect payment functionality.

Access and data rights depend on your local law and the eligible regions we serve. Where local data-protection rules grant you specific rights — such as the right to erasure or correction — those rights apply in addition to what we describe in this policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 1111but Handles Your Personal Information

Data Handling, Cookies, and Account Security

Encrypted Data in Transit

Cookie Controls You Own

Data Retention Limits

Access and Correction Rights

Contact Us About Your Privacy Rights

Frequently Asked Questions About Our Privacy Policy

01 What personal data does 1111but collect when I open an account?

02 Does 1111but share my bKash or Nagad payment details with anyone?

03 How long does 1111but keep my account data after I close my account?

04 Can I request a copy of the personal data 1111but holds about me?

05 How do cookies on 1111but affect my privacy?

06 Does Bangladesh data-protection law apply to how 1111but handles my data?

Privacy Policy

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